I want to buy digital asset; how do I make a deposit?
Here are the steps to follow once you have signed up for a Tokenize account and verified your identity. NOTE: You will be depositing into a trust account.
Step 1: Open the Tokenize app and sign-in
Step 2: Tap Wallets on the Menu
Step 3: On the Wallets screen, tap Deposit on the Malaysian Ringgit (MYR) wallet
Step 4: Follow the onscreen steps to deposit into our trust account with UOB (M) Berhad
Step 5: Use this recipient name: UTMB TRUST A/C FOR TOKENIZE TECHNOLOGY
Your deposit may take up to two business days to reflect in your Malaysian Ringgit (MYR) wallet if the steps were followed correctly. You will be notified once your deposit has been allocated, then you can buy Digital Asset with that balance.
How long until my deposit reflects in my Tokenize wallet?
- When you make a deposit, it may take some time for your money to be credited into the Tokenize account. Once the deposit is complete, you will receive an email notification (or push notification if you use our app).
- Please note that bank deposits will not be processed on weekends or public holidays. If you deposit using your verified bank account, the money you deposited should reflect within 24hours.
- NOTE: We do not accept deposits from third-parties, payments must be made in your own name which has been verified with Tokenize
Why is my deposit not credited into my account yet?
For your deposit to be credited into your account, few things need to be taken care of;
First, only your local bank account that has been verified by Tokenize can be used.
Second, transferring money from a bank to your wallet might take up to 1 to 2 business days.
We will update you immediately when the money is allocated to your wallet. If you did not receive any updates about your deposit, you can send us ticket through firstname.lastname@example.org or email us at email@example.com.
MYR30,000 which is the deposit limit per day, is not enough to buy 1 Bitcoin. How?
You can buy in smaller units of bitcoin starting from 0.001 BTC.
What kind of payment methods can be used for withdrawal?
For now, payment method for withdrawal is only via local bank transfer, we will add more option in the future.
I have made a withdrawal from Tokenize to another exchange/wallet, but I have not received my money yet. Why?
Please check your withdrawal address, some exchange may not be traceable in our system; you may need to submit a support request at firstname.lastname@example.org or email us at email@example.com for us to check in detail.
NOTE: Every transaction is not instant as it needs to go through a certain blockchain processing time
I want to withdraw my money. How long does this take?
Please allow 1 - 2 working days for your withdrawal to be verified manually.
Withdrawal via bank transfer takes around 4 to 7 business days.
You will receive an email notification once it has been verified.
How do I check the transaction status on the Tokenize app?
Your transaction status should appear on Wallet page for Fiat Balance and Order page for Digital Asset.
From your dashboard, click on your profile and select Order. You will see your trading (buy or sell) transaction either Pending or Completed.
From your dashboard, click on your profile and select Wallet. You can check your transactions by clicking History for your Digital Asset and fiat.
What happens if the system or the mobile app crash? What will happen to our money?
Tokenize has a backup system and insurance coverage for Digital Assets.