How do I sign up?
Can anyone set up an account and buy digital asset?
- The following can sign up with Tokenize and all users must have a local bank account:
- Malaysian Citizen,
- Permanent Resident and
- Passport holder for other nationalities.
Do you have option for other language besides English?
Tokenize Xchange Malaysia Mobile Apps and Website offer 3 languages you can choose from English, Bahasa Malaysia, and Bahasa Indonesia.
How long is the verification process?
The verification process may take up to 2 working days. If your verification is successful, you will be able to start trading in 2 working days. If your documents are incomplete or incorrect, we will inform you via email.
How do I enable mobile verification?
Refer to the guide here.
Why do I need to upload my personal documents for identity verification?
A user account and identity must be verified before the user can start trading on Tokenize Xchange. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Countering Terrorism Financing (AML/CTF) set out by the Securities Commission Of Malaysia (SC) . Refer to the guide here to complete the verification process.
How to complete my Identity Verification?
Please visit here for the guide on how to complete your identity verification.
How do I update my personal details on my Tokenize account?
Please contact us at firstname.lastname@example.org to assist.
How do I update my password?
Please Select Settings from your Dashboard.
Click Password and follow the instruction on how to update your password or you can refer here for the guide